Frequently Asked Questions
Everything you need to know about our products, shipping, returns, and ordering process.
What is your return and replacement policy?
We offer hassle-free replacement or support if an item arrives damaged or defective. Please inspect your parcel upon delivery and notify our customer service within 48 hours.
How long does standard delivery take?
Orders are dispatched within 24–48 hours. Delivery typically takes 3 to 7 business days depending on your location in India.
Are your kitchenware products food-safe and BPA-free?
Yes, all Heaven Jewels kitchen products, including our oil spray dispensers, spice containers, and organizers, are crafted from 100% food-grade, BPA-free, premium materials.
How can I track my order in real-time?
Once your order is shipped, you will receive a tracking link via SMS/WhatsApp and email to monitor your package delivery step by step.
Which payment methods are accepted?
We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) on eligible pin codes.
Still have questions?
Our dedicated customer support team is available Mon–Sat to help you with any inquiries or order updates.
Contact Our Team